Refund Policy

1. Our refund guarantee

If you are not happy with DoReMiWave, you can get your money back in full within 14 days from the date of the payment. It does not matter whether you have already exported videos, how many, or why you are asking. This applies to:

• monthly and yearly subscriptions (Sol and Clef) — the first payment and each renewal, each with its own 14-day period;
• upgrades between plans (the amount charged for the upgrade);
• export packs.

Purchases are processed by Paddle.com, our Merchant of Record, which issues the refund to your original payment method.

2. How to ask for a refund

Use either of these, whichever is easier for you:

• Email support@doremiwave.com from the address of your DoReMiWave account and tell us which payment you want refunded (the date or the order number from your receipt is enough); or
• Use the link in the receipt email you received from Paddle, or contact Paddle at paddle.net.

We usually answer within 2 business days. Once approved, Paddle returns the money to the original payment method; depending on your bank, it usually appears within 5 to 10 business days. The refund is made in the currency you paid in; we are not responsible for exchange-rate differences or fees charged by your bank.

3. What happens after a refund

• Subscription refunded: the subscription is cancelled and your account returns to the free plan (Do) straight away. Your projects and uploaded files stay in your account, and videos you already downloaded remain yours.
• Export pack refunded: the exports left in that pack are removed from your account.
• Videos you exported before the refund remain yours to use, as described in our Terms of Service.

4. After the refund period

After 14 days a payment is not refundable, except where the law requires it or where we failed to provide what you paid for — for example if the Service was unavailable for a long time, or if we removed an important feature of your paid plan during a period you had already paid for. In those cases write to support@doremiwave.com and we will refund the affected part fairly.

If we close the Service, or close your account without a breach of our Terms on your part, we refund the unused part of any prepaid period.

5. Cancelling a subscription

You can cancel at any time from your account page (Subscription) or through the link in your Paddle receipt. Cancelling stops future renewals; you keep your paid plan until the end of the period already paid. Cancelling alone does not refund the current period — if you are still within 14 days of the payment and want your money back, ask for a refund as described above.

6. Your legal rights

Consumers in the European Union have a 14-day right to withdraw from distance contracts (Directive 2011/83/EU; in Romania, Government Emergency Ordinance no. 34/2014). Our guarantee is at least as generous and applies even after you have started using the Service, so you never lose that right by using it. This policy does not limit any other right you have under the law of your country, including your legal guarantee of conformity for digital services.

7. Chargebacks

Please contact us before asking your bank for a chargeback: a refund through us or Paddle is faster and does not affect your account. If a chargeback is opened, Paddle may suspend the related purchase until it is resolved. This does not limit your rights towards your bank.