Terms of Service

1. Who we are

DoReMiWave (the “Service”), available at https://doremiwave.com, is operated by Cucu Cosmin-Ionut, an individual (natural person) resident in Romania, with the postal address Sat Valcica, nr. 1, Comuna Tatarusi, Oras Pascani, Judet Iasi, 707500, Romania (“we”, “us”). You can reach us at support@doremiwave.com; legal notices go to legal@doremiwave.com.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments and handles returns. When you buy a plan or an export pack, you buy it from Paddle, under Paddle’s Buyer Terms, and these Terms govern your use of the Service.

By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service. Our Privacy Policy, Refund Policy and Copyright, DMCA & Content Reports policy are part of these Terms.

2. The Service

DoReMiWave turns an audio file you upload into a music video with visual effects that react to the sound. You can choose a style, adjust settings, add your own cover, logo, background and text, preview the result in your browser and export a video file (MP4) that is rendered on our servers. The features, limits and prices of each plan are shown on the pricing section of our website at the time of purchase.

The Service is a tool. You decide what to upload and what to publish. We do not review your content before it is processed, we do not publish your videos anywhere, and we are not a party to any agreement between you and the platforms where you publish them (for example YouTube, TikTok, Instagram or Spotify).

3. Eligibility and accounts

• You must be at least 16 years old to use the Service. If you are under 18, you may only buy a paid plan with the consent of a parent or legal guardian.
• You must give a valid email address and confirm it. Some features, including exports, require a confirmed address.
• You are responsible for keeping your password secret and for everything done with your account. Tell us at once at support@doremiwave.com if you suspect unauthorised access.
• Accounts are personal. You may not sell, transfer or share your account, or create several accounts to get around plan limits or a suspension.
• If you use the Service for a business, you confirm that you are authorised to accept these Terms on its behalf. In that case the provisions that apply only to consumers do not apply to you.

4. Plans, payments and renewals

4.1 Free and paid plans

The free plan (Do) can be used without payment, within its limits; videos exported on it carry a DoReMiWave watermark by default, which you can switch off when exporting. Paid plans (Sol and Clef) are subscriptions billed monthly or yearly. Each plan includes a number of exports per calendar month, reset on the 1st of each month at 00:00 UTC (currently 5 on Do, 20 on Sol and 50 on Clef) and other limits (resolution, frame rate, song length, storage, styles and features). Unused monthly exports do not carry over to the next month. When you upgrade to a higher plan, your monthly export count starts again from zero on the new plan (at most once per plan per calendar month); when you downgrade, exports already used that month still count.

4.2 Export packs

Export packs are one-time purchases of additional exports. They are used only after your monthly exports run out and remain valid for 60 days from purchase. Unused exports expire after that period.

4.3 Payment, taxes and invoices

Payments are processed by Paddle, which charges the applicable taxes (such as VAT) and issues your invoice or receipt. For customers in the European Union and the United Kingdom, the prices shown already include VAT: you pay the price you see. In some other countries (for example certain US states) sales tax may be added at checkout, before you pay. We never receive or store your card details. Prices are shown before you pay; the price you pay is the one confirmed at checkout.

4.4 Automatic renewal and cancellation

• Subscriptions renew automatically at the end of each billing period, at the then-current price, until you cancel.
• You can cancel at any time from your account page (Subscription) or through the link in your Paddle receipt. Cancellation stops the next renewal; you keep the paid plan until the end of the period already paid.
• If we change the price of your plan, we will tell you by email at least 30 days before the change applies to you. If you do not agree, you can cancel before the next renewal.
• If a renewal payment fails, Paddle may retry it. If it still cannot be collected, your account returns to the free plan.

4.5 Upgrades and downgrades

When you upgrade, the new plan applies immediately and Paddle charges the proportional difference for the rest of the current period. When you downgrade, the change also applies immediately and the proportional difference is credited on your next bill. When you downgrade or your subscription ends, your projects and files stay in your account, but features and limits of the lower plan apply from that moment (for example, settings, styles or file types that the lower plan does not include are no longer used in new exports, and new exports are kept for the lower plan’s retention period).

5. Refunds and right of withdrawal

You can ask for a full refund of any payment within 14 days of that payment, for any reason, as described in our Refund Policy. This is at least as generous as the 14-day right of withdrawal that consumers in the European Union have for distance contracts under Directive 2011/83/EU (implemented in Romania by Government Emergency Ordinance no. 34/2014), so you never lose that right by starting to use the Service.

6. Your content

“Your content” means everything you upload or enter: audio, cover art, logos, background images and videos, text and project settings.

• You keep all rights to your content. We do not claim ownership of it.
• You give us a non-exclusive, worldwide, royalty-free licence to store, copy, process and transform your content only as needed to provide the Service to you: to analyse the audio, show previews, render your videos, keep them available for download, and keep backups. The licence ends when your content is deleted, except for copies we must keep by law or that remain for a short time in backups.
• We do not publish your content, do not show it to other users, do not sell it, and do not use it to train artificial intelligence models.
• You confirm that you have all the rights needed for your content — including the musical work, the sound recording, any samples, the artwork and any person’s image or name — and that our processing of it to provide the Service does not infringe anyone’s rights (for example copyright, related rights, trademarks, image or privacy rights).
• Do not upload personal data of other people unless you are allowed to (for example, a photo of a band member who agreed to it).

7. Videos you create

• As between you and us, the videos you export are yours. You may use, publish, monetise and sell them, including for commercial purposes, on any plan.
• Our visual styles, effects, animations and default graphics (including the default DoReMiWave logo shown in a disc when you do not upload your own) remain our property. We grant you a perpetual, worldwide, royalty-free, non-exclusive licence to use them as part of the videos you export. You may not extract them to build a competing product or template library.
• Our styles are shared by all users. Other people may create videos that look similar to yours, and you get no exclusive right to a style, effect or look. Your rights cover your own video, not the visual style itself.
• On the free plan the watermark is on by default and you can switch it off before exporting. If a video was exported with the watermark, you may not remove, crop, blur or hide it afterwards; export it again with the watermark off instead.
• Rights in the music and other material in your video stay with their owners. Having made a video with DoReMiWave does not give you any right to music you do not own. Platforms such as YouTube may detect copyrighted music (for example through Content ID) and claim, block or demonetise your video; that is between you, the platform and the rights holder.

8. Acceptable use

You may not use the Service to upload, create or distribute content that:

• infringes copyright, related rights, trademarks or other rights of any person, or that you do not have the right to use;
• is illegal under the law applicable to you or to us, including child sexual abuse material (which we report to the competent authorities), terrorist content, incitement to violence or hatred, or illegal discrimination;
• is defamatory, harasses or threatens a person, or discloses someone’s private information without permission;
• impersonates another person or misleads about who created or performs the music.

You also may not:

• attack, overload, probe or disrupt the Service, send automated requests in bulk, or bypass rate limits, quotas, watermarks, plan restrictions or security measures;
• upload malware or files crafted to harm our systems;
• copy, decompile or reverse-engineer the Service, or scrape it, except where the law expressly allows it;
• resell, rent or provide the Service to third parties as your own service, or use accounts you are not entitled to;
• use the Service, its styles or its output to train artificial intelligence models, or to build or benchmark a competing product;
• create more than one free account per person;
• use the Service in breach of applicable sanctions or export laws.

9. Our intellectual property

The Service, its software, design, styles, presets, effects, texts, the name DoReMiWave and its logos are protected by intellectual property laws and belong to us or our licensors. Except for the rights expressly granted in these Terms, you receive no rights in them. If you send us feedback or ideas, we may use them freely and without obligation to you.

We may use aggregated or anonymised statistics about how the Service is used (for example which styles are popular or how long renders take) to run and improve it. These statistics do not identify you and do not contain your content.

10. Illegal content and moderation

Anyone can report content they believe is illegal or infringes their rights by email to legal@doremiwave.com, as explained in our Copyright, DMCA & Content Reports policy. That address is also our single point of contact for authorities and users under the EU Digital Services Act (Regulation (EU) 2022/2065); you can write to us in English or Romanian.

• We act on notices diligently and objectively. We may remove or disable access to content, restrict features or suspend accounts when content is illegal or breaches these Terms.
• When we restrict your content or account, we tell you the reasons (unless the law or an authority prevents it, or the content is deceptive commercial spam), and you can reply to legal@doremiwave.com to contest the decision. A person, not only an automated system, reviews every contest.
• We suspend, for a reasonable period and after a warning, users who frequently provide manifestly illegal content and people who frequently submit manifestly unfounded notices. Accounts of repeat infringers are terminated.
• We do not use automated tools to detect illegal content in your files.
• We may keep and disclose content or account information when the law requires it (for example a court order or a request from a competent authority), or when it is necessary to enforce these Terms, to respond to a rights claim, or to protect the safety of any person, as described in our Privacy Policy.

11. Storage and retention

• Finished videos are available for download for a limited time after rendering: 3 days on Do, 15 days on Sol and 30 days on Clef. After that they are deleted automatically. Please download your videos; the Service is not a backup or archive service.
• The files you upload stay in your account until you delete them, replace them or delete your account, within the storage limit of your plan.
• We take reasonable care to keep your data safe, but we cannot guarantee that files will never be lost. Keep your own copies of anything important.

12. Availability and changes

We work to keep the Service available and reliable, but it may sometimes be unavailable (for example during maintenance, updates or outages), renders may take longer at busy times, and an export may occasionally fail. A failed export is not counted against your monthly exports.

We may change, add or remove features, styles and limits to improve the Service, for security or legal reasons. If a change significantly and negatively affects a paid plan you have already paid for, we will tell you in advance, and you may cancel and receive a proportional refund for the unused part of the period.

13. Suspension and termination

• By you: you can stop using the Service and delete your account at any time from your account page. Deleting your account cancels any active subscription renewal. What happens to your data is described in our Privacy Policy.
• By us: we may suspend or close your account, with notice and an explanation, if you seriously or repeatedly breach these Terms, if required by law or an authority, or to protect the Service or other users. In urgent cases (for example an attack, fraud or clearly illegal content) we may act immediately and inform you afterwards.
• We may also stop offering the Service altogether. In that case we will give at least 30 days’ notice, give you time to download your videos, and refund the unused part of any prepaid period.
• If we close your account without a breach on your part, we refund the unused part of your prepaid period.

14. Disclaimer

We provide the Service with reasonable skill and care. Apart from that and from the rights you have by law, the Service is provided “as is” and “as available”. We do not promise that videos will be accepted, monetised or recommended by any platform, that the Service will meet a specific artistic expectation, or that it will be free of errors. If you are a consumer, you keep your legal guarantee of conformity for digital content and services (Directive (EU) 2019/770, implemented in Romania by Government Emergency Ordinance no. 141/2021), and nothing in these Terms limits it.

15. Limitation of liability

• We are not liable for indirect or consequential losses, such as lost profits, lost revenue from a platform, lost opportunities or loss of reputation, nor for losses caused by your content, by third-party platforms, or by your failure to download and keep copies of your videos.
• Our total liability to you for all claims related to the Service in any 12-month period is limited to the amount you paid for the Service in those 12 months, or €50 if that amount is lower.
• These limits do not apply to liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, for intentional misconduct or gross negligence, or for your mandatory rights as a consumer.

16. Your responsibility for your content

If a third party brings a claim against us because your content or your use of the Service infringed their rights or the law, you will compensate us for the reasonable costs and damages resulting from that claim, to the extent the claim is caused by your breach of these Terms and as far as the law applicable to you allows. We will inform you promptly of such a claim and let you take part in its defence.

17. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as outages of internet, power or hosting providers, attacks, natural disasters, war, strikes or acts of authorities. We will tell you about such an event if it lasts and do what we reasonably can to limit its effects.

18. Changes to these Terms

We may update these Terms, for example when we add features or when the law changes. For important changes we will notify you by email or in the Service at least 30 days before they take effect. If you do not agree, you can cancel and delete your account before that date; if you have prepaid, we will refund the unused part of the period. Continuing to use the Service after the effective date means you accept the new Terms. The effective date is shown at the top of this page.

19. Governing law and disputes

• These Terms are governed by Romanian law. If you are a consumer living in another country, you also keep the protection of the mandatory consumer laws of that country.
• Please contact us first at support@doremiwave.com; most problems can be solved quickly and amicably.
• Consumers in Romania can also contact the National Authority for Consumer Protection (ANPC, anpc.ro), including its alternative dispute resolution service. Consumers in other EU countries can contact their national consumer authority or the European Consumer Centre in their country.
• Disputes are resolved by the competent courts of Romania. If you are a consumer, you may also bring a claim before the courts of the place where you live, and we may sue you only there.

20. General provisions

• These Terms, together with the policies they refer to, are the entire agreement between you and us about the Service.
• If a provision is found invalid, the rest remains in force and the invalid provision is replaced by a valid one that is as close as possible to its purpose.
• If we do not enforce a right immediately, we do not give it up.
• The Service may link to or work with third-party services (for example Paddle, or the platforms where you publish your videos). Their own terms and privacy policies apply to them, and we are not responsible for their content or how they operate.
• Provisions that by their nature should continue after the agreement ends — including the licences for videos you exported, intellectual property, limitation of liability, your responsibility for your content, and governing law — survive the end of the agreement.
• You may not transfer your rights under these Terms without our consent. We may transfer the agreement to a company that takes over the Service (for example if we set up a company to run it), provided your rights are not reduced; we will tell you before it happens.
• These Terms are written in English. If we provide a translation and there is a difference, the English version prevails, unless the law of your country requires otherwise.

21. Contact

Cucu Cosmin-Ionut, Sat Valcica, nr. 1, Comuna Tatarusi, Oras Pascani, Judet Iasi, 707500, Romania
Support: support@doremiwave.com · Legal and privacy: legal@doremiwave.com · General: contact@doremiwave.com